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REGISTERED CORPORATE OFFICE
TransUnion CIBIL Limited
(Formerly: Credit Information Bureau (India) Limited)
One World Centre, Tower 2A, 19th Floor,
Senapati Bapat Marg, Elphinstone Road,
Mumbai - 400 013.
Fax: +91 - 22 - 6638 4666
Not satisfied with responses received from us?Visit our Grievance Desk
For statutory notices, please write to: statnotices@transunion.com
INTEGRATED OMBUDSMAN SCHEME, 2021
Reserve Bank of India has launched The Reserve Bank - Integrated Ombudsman Scheme, 2021 (the Scheme) on November 12, 2021. The Scheme integrates the existing three Ombudsman schemes of RBI namely, (i) the Banking Ombudsman Scheme, 2006; (ii) the Ombudsman Scheme for Non-Banking Financial Companies, 2018; and (iii) the Ombudsman Scheme for Digital Transactions, 2019. The Scheme provides cost-free redress of customer complaints involving deficiency in services rendered by entities regulated by RBI, if not resolved to the satisfaction of the customers or not replied within a period of 30 days by the regulated entity.
TransUnion CIBIL as a Credit Information Company is included under the Reserve Bank - Integrated Ombudsman Scheme (RB-IOS) 2021 with effect from September 1, 2022.
Integrated Ombudsman Contact Details:
1. Complaints can be filed online on https://cms.rbi.org.in
2. Complaints can also be filed through the dedicated e-mail : crpc@rbi.org.in
3. Physical letter can be sent to the ‘Centralised Receipt and Processing Centre’ set up at Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017.
4. Contact Centre with a toll-free number – 14448 (9:30 am to 5:15 pm).
Click here to read Integrated Banking Ombudsman Scheme, 2021.
Click here for list of Banking Ombudsman Offices.
Principal Nodal Officer : Berly Varghese
Address : TransUnion CIBIL Limited, One World Centre, Tower 2A, 19th Floor, Senapati Bapat Marg, Elphinstone Road, Mumbai - 400013.
Email Id : nodalofficer@transunion.com
