CIBIL doesn’t maintain a defaulters list. We maintain the credit history of individuals as reported by Member Credit Institutions. The decision to grant a loan is solely dependent on the credit policy of the Credit Institution. In order to check your credit history in detail and to identify any possible discrepancies / errors that might be reflecting against your name, you can purchase your CIBIL Score and Credit Information Report by clicking here.
If either some of the personal details or one or more accounts / enquiries on your CIR do not belong to you.
- Incorrect personal details
Credit Institutions submit details of your credit account along with your personal / contact / employment information such as name, address, date of birth, PAN, telephone number, income etc. CIBIL then creates your complete credit profile basis these details. Hence, it is important to update your Credit Institution every time there is a change in the information as incorrect details may lead to a wrong CIR being generated.
- Inaccurate account details
Credit Institutions generally submit data to CIBIL within a span of 30-45 days and if you happen to purchase your CIR within 45 days of your last payment of dues, it may not be updated. This leads to reflection of inaccurate current balance or amount overdue in your CIR. However, if the ‘Date Reported’ (date on which data is submitted by that lender) associated with that account is older than 2 months, and the payment made is still not reflecting then you can raise a dispute. (click here to view how to raise a dispute).
As per the Credit Information Companies (Regulation) Act of 2005, CIBIL cannot modify any information in the database without confirmation from the relevant Credit Institution. Credit Institutions submit data every 30-45 days to CIBIL and if you happen to purchase your CIR within 45 days of closure / pay-off of your accounts it may not be updated in CIBIL records. Click here to check the updated status of your account.
To initiate a dispute with us, just follow the below mentioned online dispute process:
Please Note –
- You will need a control number to raise a dispute. The Control Number is a unique number found on the top right hand side of your CIBIL Credit Information Report.
- You can dispute multiple fields and information on your report in a single dispute by navigating to each section of the report (i.e. Personal, Contact, Employment, Account Details and Enquiry).
Received your report from the bank:
Received your report from CIBIL:
Alternatively, you can raise a Dispute Request by writing to us at the following address: TransUnion CIBIL Limited, One Indiabulls Centre, Tower 2A, 19th Floor, Senapati Bapat Marg, Elphinstone Road, Mumbai - 400 013.
Once the dispute is submitted, CIBIL will also mark the relevant field / account / section on your credit report as “Under Dispute”.
It may take approximately 30 days to resolve a dispute, subject to the time taken by the Credit Institution to respond.
Click Here for Dispute Resolution Process.
CIBIL cannot add any information directly to your Credit Information Report (CIR). The information available on your CIR is as reported to us by Credit Institutions (CIs). The onus lies with the CIs to report the complete and accurate data to CIBIL. CIBIL’s responsibility lies in accurately updating and accumulating this information across CI’s. Please contact your credit institution to report the missing information to CIBIL.
Certain banks cannot resolve your dispute unless they have the branch where you have obtained the loan from. Hence, we have automated the process of collecting the branch details from you at the time of initiating the dispute. Providing the branch details will enable the bank route your dispute to the correct branch which will help expediting the dispute process. In case you do not have the branch details, you will need to contact the respective credit institution.
You can either dispute ownership or the fields of an account / enquiry.
If you have disputed the ownership (Account does not belong to you) then disputing other fields is not relevant.
If you are disputing the field for a particular account / enquiry which belongs to you, disputing ownership is not applicable.
Once you have submitted the dispute, CIBIL will verify the dispute internally and route it to the concerned credit institution. Once the CI responds to the dispute request, CIBIL will update the changes instantly (if applicable), and communicate the status to you via email.
Click here to understand the Dispute Resolution process.
You will get an email notification from us informing you of the status of the dispute request. If your dispute is accepted and disputed information is updated, we will send your updated report. We will also create a myCIBIL account for you and share the login details via email so that you can monitor the status of your dispute and avail other CIBIL services.
If you already have access to myCIBIL, the status of your dispute will also be updated under the ‘Dispute Status’ tab (as indicated in the below image).
If your dispute is accepted and disputed information is rectified by the credit institution, we will provide an updated report to you which will be available in your myCIBIL account.
CIBIL cannot make a change to your Credit Information Report (CIR) until authorized by the Credit Institution. This could either mean that CIBIL cannot update the information basis data provided by the credit institution or the credit institution has rejected your dispute. You will need to contact the concerned Credit Institution (CI) directly for further information or you can initiate a dispute request again and we will re-verify it with the relevant CI.
The information available on your CIR is as reported to CIBIL by Credit Institutions (CIs). The onus lies with the CIs to report the facts accurately to CIBIL. CIBIL’s responsibility lies in accurately updating and accumulating this information across CI’s. In case you find any data inaccuracy in your CIR you can initiate a dispute resolution process with us and we will get the inaccuracies verified with the concerned CI. Any changes have to be authorized by the concerned CI for it to be updated in CIBIL records to reflect in your CIR.
This is a value add that we provide to consumers who have availed a subscription product. Consumer Dispute Remarks are special remarks related to an account that can be added by you from a pre-defined list. These remarks will be available on your report for a year and will be displayed whenever your report is accessed by the credit institution/s or by you.
To know more about how to add consumer dispute remarks click here.
To buy a subscription click here.
If you approached the credit institution directly to update your account in CIBIL records, the onus lies with the CI to send you an update. You can contact your credit institution to know the updated status of your account. Alternatively, you can click here to know the updated status of your account.