Complaints registered with CICs during the year ended March 31, 2024
Please Note:
Complaints registered with CICs:
TAT (Turn Around Time) for resolution of complaints is 30 days as per Credit Information
Companies
Regulation Act, 2005.
Complaints Data provided in column B and D is updated up to March 31, 2024. However, data is column C and E will be revised by mid-May 2024 for complaints received during March 2024 and closed during April 2024.
For complaints pertaining to issues at CIC end:
Most of these complaints pertain to Enquiry
section (credit application history of loans & credit cards). These could be
because some Consumers are unaware / do not recollect that such credit applications will
add an
enquiry in their CIR (Credit
Information Report).
Various consumer education initiatives are carried out which has enabled to reduce these
types of
complaints in FY 23-24.
Complaints registered with CICs during the year ended March 31, 2024
Financial Year
Total number of complaints received by
the Credit
Information Company (CIC)
Complaints pertaining to issues at Credit
Institutions (CIs) level
Complaints pertaining to issues at CIC end
A = B + D
Total number of complaints received
(B)
number of complaints unresolved with
TAT
(C)
Total number of complaints received
(D)
number of complaints unresolved with
TAT
(E)
2023-24
2,796,261
613,385
43,171
2,182,876
18,217
Complaints registered against the CIs with CICs during the year ended March 31,
2024
Please Note:
Number of records submitted by the CI during the year (B):
Certain CIs who had submitted data in the previous years may not have data submitted in the
subsequent years either due to
merger, amalgamation, or termination of Certificate of Registration (COR) by the Reserve
Bank of
India (RBI).
The data contains the total number of records ingested into respective repository maintained
by TU
CIBIL for the reporting cycle
month.
Records for the month of March 2024 are not included in column B of the table and will be revised by mid-May 2024.
This information is extracted on April 01, 2024 and any submissions / uploaded post the
cut-off date
of April 01, 2024 is not
considered
SI. No.
Name of the CI
Number of records submitted by the CI during the year
Total number of complaints registered against the CI during
the year
Complaints as percentage of total records submitted by the
CI
Number of complaints unresolved within TAT by the CI as on
reference
date
Complaints unresolved within TAT as a percentage of total
complaints
registered against the CI
(A)
(B)
(C)
(D)
(E)
(F)
[C as a % of B]
[E as a % of C]
Total
6,499,820,432
613,368
43,171
Complaints registered with CICs during the year ended March 31, 2023
Please Note:
Complaints registered with CICs:
TAT (Turn Around Time) for resolution of complaints is 30 days as per Credit Information
Companies
Regulation Act, 2005.
For complaints pertaining to issues at CIC end:
Most of these complaints pertain to Enquiry
section (credit application history of loans & credit cards). These could be
because some Consumers are unaware / do not recollect that such credit applications will
add an
enquiry in their CIR (Credit
Information Report).
Various consumer education initiatives are carried out which has enabled to reduce these
types of
complaints in FY 23-24.
Complaints registered with CICs during the year ended March 31, 2023
Financial Year
Total number of complaints received by the Credit Information Company (CIC)
Complaints pertaining to issues at Credit Institutions (CIs) level
Complaints pertaining to issues at CIC end
A = B + D
Total number of complaints received
(B)
number of complaints unresolved with
TAT
(C)
Total number of complaints received
(D)
number of complaints unresolved with
TAT
(E)
2022-23
5,541,001
450,056
37,653
5,090,945
15,571
Complaints registered against the CIs with CICs during the year ended March 31,
2023
Please Note:
Number of records submitted by the CI during the year (B):
Certain CIs who had submitted data in the previous years may not have data submitted in
the
subsequent years either due to
merger, amalgamation, or termination of Certificate of Registration (COR) by the Reserve
Bank of
India (RBI).
The data contains the total number of records ingested into respective repository
maintained by TU
CIBIL for the reporting cycle
month.
SI. No.
Name of the CI
Number of records submitted by the CI during the year
Total number of complaints registered against the cI during
the year
Complaints as percentage of total records submitted by the
CI
Number of complaints unresolved within TAT by the CI as on
reference
date
Complaints unresolved within TAT as a percentage of total
complaints
registered against the CI
(B)
(A)
(C)
(D)
(E)
(F)
[C as a % of B]
[E as a % of C]
Total
5,944,046,058
450,056
37653
Complaints registered with CICs during the year ended March 31, 2022
Please Note:
Complaints registered with CICs:
TAT (Turn Around Time) for resolution of complaints is 30 days as per Credit Information
Companies
Regulation Act, 2005.
For complaints pertaining to issues at CIC end:
Most of these complaints pertain to Enquiry
section (credit application history of loans & credit cards). These could be
because some Consumers are unaware / do not recollect that such credit applications
will add an
enquiry in their CIR (Credit
Information Report).
Various consumer education initiatives are carried out which has enabled to reduce
these types of
complaints in FY 23-24.
Financial Year
Total number of complaints received by the Credit Information Company (CIC)
Complaints pertaining to issues at Credit Institutions (CIs) level
Complaints pertaining to issues at CIC end
A = B + D
Total number of complaints received
(B)
number of complaints unresolved with
TAT
(C)
Total number of complaints received
(D)
number of complaints unresolved with
TAT
(E)
2021-22
3,265,009
278,504
40,709
2,986,505
178,424
Complaints registered against the CIs with CICs during the year ended March 31,
2022
Please Note:
Number of records submitted by the CI during the year (B):
Certain CIs who had submitted data in the previous years may not have data submitted in
the
subsequent years either due to
merger, amalgamation, or termination of Certificate of Registration (COR) by the Reserve
Bank of
India (RBI).
The data contains the total number of records ingested into respective repository
maintained by TU
CIBIL for the reporting cycle
month.
SI. No.
Name of the CI
Number of records submitted by the CI during the year
Total number of complaints registered against the CI during
the year
Complaints as percentage of total records submitted by the
CI
Number of complaints unresolved within TAT by the CI as on
reference
date
Complaints unresolved within TAT as a percentage of total
complaints
registered against the CI