Contact Us:
Consumer Helpline Number: +91 - 22 - 6140 4300
Timings [Mon - Fri]: 10:00 AM to 06:00 PM
Write To Us: Click Here
Office Walkin Timings: [Monday - Friday] 10AM- 6PM
Board Line Telephone: +91 - 22 - 6638 4600
Guidelines for Walk-in consumers:
Individual consumers visiting TU CIBIL office have to carry original and photocopy of the following ID proofs (any one)
1. PAN card
2. Passport
3. Driving License
4. Voters ID
(In order to maintain confidentiality of information, we will not be able to disclose information to third parties unless the actual consumer accompanies with them along with above mentioned documents).
Proprietors, partners, or representative of private, public, and other entities, please carry photocopy of PAN (Permanent Account Number) along with documents listed as follows:
Entity | Document |
Corporate Entities (Private and Public Limited Companies) | (i). PAN of the corporate entity attested by the CS. OR |
Proprietorship Firms | Copy of PAN of the proprietor |
Partnership Firms | (i). Copy of Trust’s PAN OR |
HUF (Hindu Undivided Family) | (i). Copy of PAN of HUF OR |
Registered Society | (i). Copy of PAN of HUF OR |
Government Bodies\Public Sector Units | (i). PAN Copy of the Government entity (if available) OR |
Entities created by Statues (excluding regulators) | (i). PAN Copy of the entity (if available) |
Trust | (i). PAN of Trust OR |
Unincorporated Association or a body of individuals (AOP). SHG's would form part of this category. | (i). Authorized signatories list with specimen signatures. |
Not satisfied with responses received from us?
For statutory notices, please write to: statnotices@transunion.com
INTEGRATED OMBUDSMAN SCHEME, 2021
Reserve Bank of India has launched The Reserve Bank - Integrated Ombudsman Scheme, 2021 (the Scheme) on November 12, 2021. The Scheme integrates the existing three Ombudsman schemes of RBI namely, (i) the Banking Ombudsman Scheme, 2006; (ii) the Ombudsman Scheme for Non-Banking Financial Companies, 2018; and (iii) the Ombudsman Scheme for Digital Transactions, 2019. The Scheme provides cost-free redress of customer complaints involving deficiency in services rendered by entities regulated by RBI, if not resolved to the satisfaction of the customers or not replied within a period of 30 days by the regulated entity.
TransUnion CIBIL as a Credit Information Company is included under the Reserve Bank - Integrated Ombudsman Scheme (RB-IOS) 2021 with effect from September 1, 2022.
Integrated Ombudsman Contact Details:
1. Complaints can be filed online on https://cms.rbi.org.in
2. Physical letter can be sent to the ‘Centralised Receipt and Processing Centre’ set up at Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017.
Click here to read Integrated Banking Ombudsman Scheme, 2021.
Click here for list of Banking Ombudsman Offices.
Principal Nodal Officer: Mr. N Pohare
Address: TransUnion CIBIL Limited, One World Centre, Tower 2A, 19th Floor, Senapati Bapat Marg, Elphinstone Road, Mumbai - 400013.