Contact Us:
Consumer Helpline Number: +91 - 22 - 6140 4300
Timings [Mon - Sat]: 10:00 AM to 06:00 PM
Write To Us: Click Here
Email ID - CIBILinfo@transunion.com
Note : Please mention your Name, Date of Birth, Gender, Contact Number, Identifier details (PAN, Driving license, Voters ID etc.) and Address (Permanent/Residence) while writing to us.
Office Walkin Timings [Mon - Fri]: 10:00 AM to 06:00 PM
Guidelines for Walk-in consumers:
Individual consumers visiting TU CIBIL office have to carry original and photocopy of the following ID proofs (any one)
1. PAN card
2. Passport
3. Driving License
4. Voters ID
The RBI vide its circular (RBI/2023-24/72) dated October 26, 2023, has directed Credit Information Companies (CIC) and Credit Institutions (CI) to implement a compensation framework for delayed updation/rectification of credit information. As per the said circular CI have been granted a period of 21 calendar days and CIC have 9 calendar days to resolve a dispute (i.e. 30 days in total).
Compensation is applicable for delays in resolving complaints exceeding 30 calendar days from the date of receipt of the complaint.
To comply with the RBI circular’s above directive, bank account details of the complainant would be required at the time of registration of the dispute.
Know more details regarding compensation framework by clicking on the below link: https://www.cibil.com/framework-for-compensation
(In order to maintain confidentiality of information, we will not be able to disclose information to third parties unless the actual consumer accompanies with them along with above mentioned documents).
Proprietors, partners, or representative of private, public, and other entities, please carry photocopy of PAN (Permanent Account Number) along with documents listed as follows:
Entity | Document |
Corporate Entities (Private and Public Limited Companies) | (i). PAN of the corporate entity attested by the CS. OR |
Proprietorship Firms | Copy of PAN of the proprietor |
Partnership Firms | (i). Copy of Trust’s PAN OR |
HUF (Hindu Undivided Family) | (i). Copy of PAN of HUF OR |
Registered Society | (i). Copy of PAN of HUF OR |
Government Bodies\Public Sector Units | (i). PAN Copy of the Government entity (if available) OR |
Entities created by Statues (excluding regulators) | (i). PAN Copy of the entity (if available) |
Trust | (i). PAN of Trust OR |
Unincorporated Association or a body of individuals (AOP). SHG's would form part of this category. | (i). Authorized signatories list with specimen signatures. |
Alternatively, you can write to us at:
TransUnion CIBIL Limited
(Formerly: Credit Information Bureau (India) Limited)
One World Centre, Tower 2A, 19th Floor,
Senapati Bapat Marg, Elphinstone Road,
Mumbai - 400 013.
Note : “If you receive a call from 1600 313 613 or 1600 313 614, please be assured that these are official TransUnion CIBIL phone numbers.
- These numbers are used only to share important service related or transaction‑related information.
- Please note that these numbers are meant only for outgoing calls, so calling back on them will not be possible.’’
Not satisfied with responses received from us?
If you are not fully satisfied with the solution or resolution provided at level 1, you can escalate your concern to our Nodal Officer for further assistance.
Nodal Officer : Mr V Vijayvergiya
Address: TransUnion CIBIL Limited, One World Centre, Tower 2A, 19th Floor, Senapati Bapat Marg, Elphinstone Road, Mumbai - 400013
Please click on the below link or write to us on the email id mentioned below. To help us address your issue promptly, please mention the Service Request number from your previous interaction with us.
Email : nodalofficer@transunion.com
If you are not fully satisfied with the solution or resolution provided by our Nodal Officer, you can escalate your concern to our Principal Nodal Officer for further assistance.
Principal Nodal Officer : Mr. N Pohare
Address: TransUnion CIBIL Limited, One World Centre, Tower 2A, 19th Floor, Senapati Bapat Marg, Elphinstone Road, Mumbai - 400013
Please click on the below link or write to us on the email id mentioned below. To help us address your issue promptly, please mention the Service Request number from your previous interaction with us.
Email : pnooffice@transunion.com
PNO desk Contact Number : 022-62338138 (Timings [Mon-Fri] : 10:00 AM to 06:00 PM)
To view our Grievance Redressal Policy Click here.
For statutory notices, please write to: statnotices@transunion.com
INTEGRATED OMBUDSMAN SCHEME, 2021
Reserve Bank of India has launched The Reserve Bank - Integrated Ombudsman Scheme, 2021 (the Scheme) on November 12, 2021. The Scheme integrates the existing three Ombudsman schemes of RBI namely, (i) the Banking Ombudsman Scheme, 2006; (ii) the Ombudsman Scheme for Non-Banking Financial Companies, 2018; and (iii) the Ombudsman Scheme for Digital Transactions, 2019. The Scheme provides cost-free redress of customer complaints involving deficiency in services rendered by entities regulated by RBI, if not resolved to the satisfaction of the customers or not replied within a period of 30 days by the regulated entity.
TransUnion CIBIL as a Credit Information Company is included under the Reserve Bank - Integrated Ombudsman Scheme (RB-IOS) 2021 with effect from September 1, 2022.
Salient Features of the scheme - Click here
Note that while measures have been taken to summarize the RBI – IOS Scheme comprehensively, readers are encouraged to read the RBI Scheme at this link for any clarifications.
Integrated Ombudsman Contact Details:
1. Complaints can be filed online on https://cms.rbi.org.in
2. Physical letter can be sent to the ‘Centralised Receipt and Processing Centre’ set up at Reserve Bank of India, Central Vista, Sector 17, Chandigarh – 160017.
3. Email may be sent to crpc@rbi.org.in
Click here for list of Banking Ombudsman Offices.