Your CIBIL Report (also known as CIR i.e. credit information report) is a record of your credit history compiled from information received from banks and financial institutions. It includes credit enquiries, open and closed credit accounts, personal & employment information and your payment history for the last 36 months. 

Your CIBIL Score plays a crucial role when lenders evaluate your loan or credit card applications. Regularly checking your CIBIL Score and Report allows you to assess your credit health, identify any errors and enhance your chances of loan or credit card approval.

Your CIBIL Score is calculated mainly using your Payment History, Credit Utilization, Age of Credit and Enquiries.

• Your payment history shows how consistently you have made your payments viz. whether on time or delayed, in full or part, non-payments and other delinquencies which may negatively impact your CIBIL Score.
• Credit utilization refers to the amount of credit available for use. Higher credit utilization suggests you may have reached upper limit of credit, making you appear to be at credit risk to the lenders. Aim to keep your credit utilization low for a better credit profile.
• The length of time you’ve held credit accounts (i.e. loan account, credit card etc.). It shows lenders that you have a track record of managing credit responsibly over time. A longer credit history is typically seen as a sign of stability and reliability.
• When you apply for new credit facility, lenders will often check your CIBIL Report to assess proven track record of making timely payments. This may have a marginal impact on your CIBIL Score. Applying for credit facility too frequently in a short period of time may therefore negatively impact your CIBIL Score

Pay your EMIs and credit card bills on time, maintain a low credit utilization ratio, avoid multiple loan applications and regularly check your report for errors. Consumers are not required to pay a fee for[HS1]  rectifying discrepancies or updating their credit information[HS2] .

Visit www.cibil.com to:

• Access your Free Annual Credit Report with score once every calendar year
•  If you have already availed your Free Annual Credit Report, you may choose to access your credit report through multiple options to receive regular updates on your credit profile.
•  If you find inaccuracies in your credit report, raise a dispute online and track its resolution.

Your credit report may contain inaccuracies due to outdated or incorrect information reported by banks or financial institutions. 

These errors can include:

• Incorrect/incomplete personal details
• Missed or misreported payments
• Serious issues such as identity theft or fraudulent loan accounts opened without your consent

Such discrepancies can negatively impact your creditworthiness and overall financial standing. Therefore, it’s a good practice to review your credit report regularly.

When reviewing your CIBIL report, make sure to:

• Verify that your personal information is accurate
• Ensure you are referring to the most recent version of the report
• Raise a dispute promptly if you identify any errors

Staying proactive helps protect your financial health and ensures your credit profile remains accurate.

If you notice errors or fraudulent activities in your CIBIL Report, you can report it to CIBIL. CIBIL registers this as a dispute and assists to resolve the disputed or inaccurate data in your CIBIL Report including reaching out to the respective banks/financial institutions for the same. This is referred to as the dispute resolution process. 

Some of the most common errors you may notice in your CIBIL report may include:

1. Incorrect Personal Information: Errors in name, phone number, Pan, Email, Employment information or Address etc.
2. Accounts that do not recognize: Accounts belonging to individuals with similar personal information mistakenly included in your report.
3. Duplicate Accounts: The same loan appears multiple times resulting in duplicate account entries.
4. Incorrect Account Status: Closed accounts inaccurately reported as open or incorrectly marked as late or delinquent.
5. Incorrect Balances or Credit Limits: Accounts showing incorrect current balances or credit limits or payments made, however not reflecting.

To report your concern, enroll to your Free annual CIBIL Report on www.cibil.com.

If you already have a CIBIL account, login and refresh your CIBIL report. If the information is still reflecting incorrectly then navigate to ‘Raise a dispute’ to report the error. 

Alternatively, you can also contact the respective bank/financial institution directly.

In compliance with RBI guidelines, your dispute or complaint must be resolved within 30 days from the date it is received by either the banks/financial institutions or TU CIBIL. Compensation is applicable for delays in resolving disputes exceeding 30 calendar days. The daily compensation is Rs.100, subject to the overall delay.

You would need to provide correct bank account information when raising a dispute. This information will be shared with the respective banks/financial institutions for any necessary compensation.

According to RBI guidelines, it is the complainant's responsibility to provide correct details. Neither the banks/financial institutions nor TU CIBIL will be held accountable for any incorrect information provided by the complainant.

If a consumer has initiated a dispute either independently or after contacting any of the touchpoints, they can check the status on the MyCIBIL portal. Simply log in, navigate to the Dispute Centre, and the status will be displayed.

Also, consumers will receive an email from “info@cibildisputesalert.transunion.com"

Your bank or financial institution typically reports any recent updates, payments on your loan account or credit card to TransUnion CIBIL. It may take 15-30 days for these updates to reflect in your CIBIL report.

CIBIL cannot delete or change records reflecting on your credit report, on its own. CIBIL simply collects records of individuals provided by banks and financial institutions. 

Your bank or financial institution reports recent payments on your loan or credit card to TransUnion CIBIL. It usually takes about 15-30 days for these payments to show up in your CIBIL report. If it has been more than 30 days, you can raise a dispute by following the steps mentioned above. Resolving a dispute may take up to 30 days, depending on the response time of the bank or financial institution.

Alternate Ways to Raise a Dispute

Write To Us :

Contact Us: Contact Us FAQ's | CIBIL

Email ID: CIBILinfo@transunion.com

Call Us :

Consumer Helpline Number: +91 - 22 - 6140 4300
Timings [Mon - Sat]: 10:00 AM to 06:00 PM

If you already have a CIBIL account, login to access your latest CIBIL Score and Report.

If you are a new user, sign up for your Free Annual Credit Report.[AG4]

Click here learn more about CIBIL Dispute Resolution Process.

Visit Us:

TransUnion CIBIL Limited

One World Centre, Tower 2A, 19th Floor,

Senapati Bapat Marg, Elphinstone Road,

Mumbai - 400 013

Office Walkin Timings [Mon - Fri]: 10:00 AM to 06:00 PM