We’re here to help you resolve your concerns — quickly, fairly and transparently.
Get support, raise disputes, and escalate when needed — all in one place.
Your Concerns Matter
At TransUnion CIBIL, we are committed to ensuring a smooth and seamless experience for every consumer. If you have a complaint, dispute, or need clarification on any aspect of your CIBIL report or services, we offer multiple channels to assist you.
Choose the method you’re most comfortable with and we’ll take it from there.
Ways to Reach Us
Understanding the Dispute Review Timeline
A standard dispute resolution process takes up to 30 days, broken down as follows:
- Banks / Credit Institutions (CI): 21 days
- TransUnion CIBIL (CIC): 9 days
If your case exceeds 30 days, you are applicable for compensation. Learn more: https://www.cibil.com/framework-for-compensation
Not Satisfied? Here’s the Escalation Framework
Level 2 – Nodal Officer
Mr. V Vijayvergiya
📧 nodalofficer@transunion.com
📝 Submit a request:
https://ssp.cibil.com/contact-us/validateSr/ogno1f14
📍 Same office address as above
Include your Service Request Number in all communication.
Level 3 – Principal Nodal Officer
Mr. N Pohare
📧 pnooffice@transunion.com
📞 022 6132 0877 (Mon–Fri, 10 AM–6 PM)
📝 Submit a request:
https://ssp.cibil.com/contact-us/validateSr/ogpno1f15
📍 Same office address
Include your Service Request Number
View our Grievance Redressal Policy
https://www.cibil.com/content/dam/cibil/corporate/documents/consumer-grievance-redressal-policy-3.0-2026.pdf
Level 4 – Integrated Ombudsman (RBI)
If your issue remains unresolved after Level 3, you may escalate to the Reserve Bank of India under the Integrated Ombudsman Scheme.
📝 File a complaint:
📍 Address:
Centralized Receipt and Processing Centre
Reserve Bank of India, Central Vista
Sector 17, Chandigarh – 160017
📍 Banking Ombudsman office list:
https://rbi.org.in/Scripts/AboutUsDisplay.aspx?pg=BankingOmbudsmen.htm
We're Here for You - Every Step of the Way
Your trust matters to us. Whether you need support, clarity, or escalation, our teams are committed to helping you resolve your concerns promptly and transparently.