Frequent Queries

Get answers to the most commonly asked questions related to CIBIL, its products and services.

General Queries

What is CIBIL? What does it do?

TransUnion CIBIL Limited is India’s first Credit Information Company, also commonly referred as a Credit Bureau. We collect and maintain records of individuals’ and commercial entities’ payments pertaining to loans and credit cards. These records are submitted to us by banks and other lenders on a monthly basis; using this information a CIBIL Score and Report for individuals and a CIBIL Rank & Company Credit Report (CCR) for businesses is developed, which enables lenders to evaluate and approve loan applications.

A Credit Bureau is licensed by the RBI and governed by the Credit Information Companies (Regulation) Act of 2005.

Click here to know more About Us

Where is CIBIL’s office located?

Registered Address:
TransUnion CIBIL Limited
One Indiabulls Centre, Tower 2A, 19th Floor,
Senapati Bapat Marg, Elphinstone Road,
Mumbai - 400 013

CIBIL Score and Report

What is a CIBIL Score and what factors affect my CIBIL Score?

CIBIL Score is a 3 digit numeric summary of your credit history, derived by using details found in the ‘Accounts’ and ‘Enquiries’ sections on your CIBIL Report and ranges from 300 to 900. The closer your score is to 900, the higher are the chances of your loan application getting approved.

How can I improve my CIBIL Score?

You can improve your CIBIL Score by maintaining a good credit history, which is essential for loan approvals by lenders. Follow these 6 steps which will help you better your score:

  • Always pay your dues on time
    Late payments are viewed negatively by lenders.
  • Keep your balances low
    Always be prudent to not use too much credit, control your utilization.
  • Maintain a healthy credit mix
    It is better to have a healthy mix of secured (such as home loan, auto loan) and unsecured loans (such as personal loan, credit cards). Too many unsecured loans may be viewed negatively.
  • Apply for new credit in moderation
    You don’t want to reflect that you are continuously seeking excessive credit; apply for new credit cautiously.
  • Monitor your co-signed, guaranteed and joint accounts monthly
    In co-signed, guaranteed or jointly held accounts, you are held equally liable for missed payments. Your joint holder’s (or the guaranteed individual) negligence could affect your ability to access credit when you need it.
  • Review you credit history frequently throughout the year
    Monitor your CIBIL Score and Report regularly to avoid unpleasant surprises in the form of a rejected loan application.
Free CIBIL Score and Report

How can I get a free CIBIL Score and Report?

If you are already a member, login to myCIBIL, go to ‘My Account’ tab on the top right and select ‘Get FACR’. Click here to login.

If you are not a member, click here to get your Free CIBIL Score and Report and follow the instructions.

In how much time will I be able to access my CIBIL Score and Report?

Successful Online Authentication: If you have made your request through myCIBIL or Online Application Form you will be provided instant access to myCIBIL account. The login credentials for myCIBIL will be emailed to your registered Email Address.

Unsuccessful Online Authentication: If your Online Authentication was not successful, you will have to upload your KYC compliant documents. Post successful verification of the documents, the login credentials for myCIBIL will be sent to your registered address in 7 business days via Registered Post.

I have sent / uploaded the KYC documents to get my CIBIL Score and Report. When will I receive it?

After receiving your documents, CIBIL takes 7 business days to verify them. Post successful verification you will receive the login credentials to myCIBIL Portal by Registered Post.

Loan Rejections and Dispute

I notice a mistake in my report. How do I raise a dispute? How much time will it take to resolve the dispute?

To initiate a dispute with us, just follow the below mentioned online dispute process:

Please Note –You can dispute multiple fields and information on your report in a single dispute by navigating to each section of the report (i.e. Personal, Contact, Employment, Account Details and Enquiry).

Received your report from a lender:


Get Started

Received your report from CIBIL:


Login to myCIBIL

Alternatively, you can raise a Dispute Request by writing to us at the following address: TransUnion CIBIL Limited, One Indiabulls Centre, Tower 2A, 19th Floor, SenapatiBapat Marg, Elphinstone Road, Mumbai - 400 013.

Once the dispute is submitted, CIBIL will also mark the relevant field/ account/ section on your credit report as “Under Dispute”.

It may take approximately 30 days to resolve a dispute, subject to the time taken by the Credit Institution to respond.

How do I know the status of my dispute?

The status of your dispute is updated in myCIBIL under the ‘Dispute Status’ tab (as indicated in the below image).

Click here to login to myCIBIL, Raise a Dispute or Check your Dispute Status.

My loan has been rejected because of the defaults reported against my name in CIBIL records. How do I remove my name from the CIBIL's defaulters list?

CIBIL doesn’t maintain a defaulters list. We maintain the credit history of individuals as reported by banks and other lending institutions. The decision to grant a loan is solely dependent on the credit policy of the lender. In order to check your credit history in detail and to identify any possible discrepancies / errors that might be reflecting against your name, you can get your CIBIL Score and Report for free by clicking here.

I have Closed / Paid off the accounts and they are still showing on my report. How do I update my CIBIL Report?

As per the Credit Information Companies (Regulation) Act of 2005, CIBIL cannot modify any information in the database without confirmation from the relevant Credit Institution. Credit Institutions submit data every 30-45 days to CIBIL and if you happen to purchase your Credit Report within 45 days of closure / pay-off of your accounts it may not be updated in CIBIL records. Click here to check the updated status of your account.

In case, you still did not find what you were looking for, write to us by clicking here.