Regulatory Disclosures
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Complaints registered with CICs during the year ended March 31, 2024
Please Note:
Complaints registered with CICs:
- TAT (Turn Around Time) for resolution of complaints is 30 days as per Credit Information Companies Regulation Act, 2005.
- Complaints Data provided in column B and D is updated up to March 31, 2024. However, data is column C and E will be revised by mid-May 2024 for complaints received during March 2024 and closed during April 2024.
-
For complaints pertaining to issues at CIC end:
- Most of these complaints pertain to Enquiry section (credit application history of loans & credit cards). These could be because some Consumers are unaware / do not recollect that such credit applications will add an enquiry in their CIR (Credit Information Report).
- Various consumer education initiatives are carried out which has enabled to reduce these types of complaints in FY 23-24.
- Certain CIs who had submitted data in the previous years may not have data submitted in the subsequent years either due to merger, amalgamation, or termination of Certificate of Registration (COR) by the Reserve Bank of India (RBI).
- The data contains the total number of records ingested into respective repository maintained by TU CIBIL for the reporting cycle month.
- Records for the month of March 2024 are not included in column B of the table and will be revised by mid-May 2024.
- This information is extracted on April 01, 2024 and any submissions / uploaded post the cut-off date of April 01, 2024 is not considered
Number of records submitted by the CI during the year (B):
Complaints registered with CICs during the year ended March 31, 2024
| Financial Year | Total number of complaints received by the Credit Information Company (CIC) | Complaints pertaining to issues at Credit Institutions (CIs) level | Complaints pertaining to issues at CIC end | ||
|---|---|---|---|---|---|
| A = B + D |
Total number of complaints received (B) |
number of complaints unresolved with TAT (C) |
Total number of complaints received (D) |
number of complaints unresolved with TAT (E) |
|
| 2023-24 | 2,796,261 | 613,385 | 43,171 | 2,182,876 | 18,217 |
Complaints registered against the CIs with CICs during the year ended March 31, 2024
| SI. No. | Name of the CI | Number of records submitted by the CI during the year | Total number of complaints registered against the CI during the year | Complaints as percentage of total records submitted by the CI | Number of complaints unresolved within TAT by the CI as on reference date | Complaints unresolved within TAT as a percentage of total complaints registered against the CI |
|---|---|---|---|---|---|---|
| (A) | (B) | (C) | (D) | (E) | (F) | |
| [C as a % of B] | [E as a % of C] | |||||
| Total | 6,499,820,432 | 613,368 | 43,171 | |||
Complaints registered with CICs during the year ended March 31, 2023
Please Note:
Complaints registered with CICs:
- TAT (Turn Around Time) for resolution of complaints is 30 days as per Credit Information Companies Regulation Act, 2005.
-
For complaints pertaining to issues at CIC end:
- Most of these complaints pertain to Enquiry section (credit application history of loans & credit cards). These could be because some Consumers are unaware / do not recollect that such credit applications will add an enquiry in their CIR (Credit Information Report).
- Various consumer education initiatives are carried out which has enabled to reduce these types of complaints in FY 23-24.
- Certain CIs who had submitted data in the previous years may not have data submitted in the subsequent years either due to merger, amalgamation, or termination of Certificate of Registration (COR) by the Reserve Bank of India (RBI).
- The data contains the total number of records ingested into respective repository maintained by TU CIBIL for the reporting cycle month.
Number of records submitted by the CI during the year (B):
Complaints registered with CICs during the year ended March 31, 2023
| Financial Year | Total number of complaints received by the Credit Information Company (CIC) | Complaints pertaining to issues at Credit Institutions (CIs) level | Complaints pertaining to issues at CIC end | ||
|---|---|---|---|---|---|
| A = B + D |
Total number of complaints received (B) |
number of complaints unresolved with TAT (C) |
Total number of complaints received (D) |
number of complaints unresolved with TAT (E) |
|
| 2022-23 | 5,541,001 | 450,056 | 37,653 | 5,090,945 | 15,571 |
Complaints registered against the CIs with CICs during the year ended March 31, 2023
| SI. No. | Name of the CI | Number of records submitted by the CI during the year | Total number of complaints registered against the cI during the year | Complaints as percentage of total records submitted by the CI | Number of complaints unresolved within TAT by the CI as on reference date | Complaints unresolved within TAT as a percentage of total complaints registered against the CI |
|---|---|---|---|---|---|---|
| (B) | (A) | (C) | (D) | (E) | (F) | |
| [C as a % of B] | [E as a % of C] | |||||
| Total | 5,944,046,058 | 450,056 | 37653 | |||
Complaints registered with CICs during the year ended March 31, 2022
Please Note:
Complaints registered with CICs:
- TAT (Turn Around Time) for resolution of complaints is 30 days as per Credit Information Companies Regulation Act, 2005.
-
For complaints pertaining to issues at CIC end:
- Most of these complaints pertain to Enquiry section (credit application history of loans & credit cards). These could be because some Consumers are unaware / do not recollect that such credit applications will add an enquiry in their CIR (Credit Information Report).
- Various consumer education initiatives are carried out which has enabled to reduce these types of complaints in FY 23-24.
- Certain CIs who had submitted data in the previous years may not have data submitted in the subsequent years either due to merger, amalgamation, or termination of Certificate of Registration (COR) by the Reserve Bank of India (RBI).
- The data contains the total number of records ingested into respective repository maintained by TU CIBIL for the reporting cycle month.
Number of records submitted by the CI during the year (B):
| Financial Year | Total number of complaints received by the Credit Information Company (CIC) | Complaints pertaining to issues at Credit Institutions (CIs) level | Complaints pertaining to issues at CIC end | ||
|---|---|---|---|---|---|
| A = B + D |
Total number of complaints received (B) |
number of complaints unresolved with TAT (C) |
Total number of complaints received (D) |
number of complaints unresolved with TAT (E) |
|
| 2021-22 | 3,265,009 | 278,504 | 40,709 | 2,986,505 | 178,424 |
Complaints registered against the CIs with CICs during the year ended March 31, 2022
| SI. No. | Name of the CI | Number of records submitted by the CI during the year | Total number of complaints registered against the CI during the year | Complaints as percentage of total records submitted by the CI | Number of complaints unresolved within TAT by the CI as on reference date | Complaints unresolved within TAT as a percentage of total complaints registered against the CI |
|---|---|---|---|---|---|---|
| (A) | (B) | (C) | (D) | (E) | (F) | |
| [C as a % of B] | [E as a % of C] | |||||
| Total | 4,990,174,817 | 278,504 | 40,709 | |||