In the event that you are not satisfied with the solution or response you have received from CIBIL, you can bring this to the notice of our senior management. If at any stage, you feel that our service levels are not upto your expectations, here is what you can do.
Click here for Online Submission of your grievance. Your escalation will be forwarded to Manager - Consumer Services. Please note that you will need a valid Service Request Number to escalate an issue.
We will respond in 15 business days for Level 1 escalation.
In case you do not have a valid Service Request Number and you wish to raise an online dispute, Click here. In case you do not have a valid Service Request Number and you need clarification for any other type of query, Click here.
If you are not satisfied with the response received from Level 1, you can escalate your grievance to Assistant Vice President - Consumer Services.
Please note that you will need a valid Service Request Number and Level 1 Online Grievance ID to escalate at the next level.
We will respond to you in 10 business days for Level 2 escalation.
If you have already raised your concern at Level 1, please allow us 15 business days to respond before you escalate to Level 2.
If your query is still not resolved to your satisfaction, you can escalate the matter to Chief Operating Officer.
Please note that you will need a valid Service Request Number and Online Grievance ID of your Level 2 Escalation to submit your escalation to Level 3.
We will respond to you in 8 business days for Level 3 escalation.
If you have already raised your concern at Level 2, please allow us 10 business days to respond before you escalate to Level 3.
Please Note: If you have already raised a dispute with us and we have replied to you that the bank / credit institution has confirmed that the information reported by them is correct, we request you to contact your bank / credit institution for all such disputes.
To view our Grievance Redressal Policy Click here.
We welcome your feedback because it helps us serve you better.