CIBIL - Complaints Escalation Procedure

NODAL OFFICER

In the event that you are not satisfied with the solution or response you have received from TransUnion CIBIL, you can bring this to the notice of our Nodal Officer : Mr. A Sharma.

Address: TransUnion CIBIL Limited, One World Centre, Tower 2A, 19th Floor, Senapati Bapat Marg, Elphinstone Road, Mumbai - 400013

Principal Nodal Officer : Mr. N Pohare

Nodal Officer

Click here for Online Submission of your grievance. Please note that you will need a valid Service Request Number to escalate an issue.

We will respond in 15 business days.

In case you do not have a valid Service Request Number and you wish to raise an online dispute, Click here. In case you do not have a valid Service Request Number and you need clarification for any other type of query, Click here.

Please Note: If you have already raised a dispute with us and we have replied to you that the bank / credit institution has confirmed that the information reported by them is correct, we request you to contact your bank / credit institution for all such disputes.

To view our Grievance Redressal Policy Click here.

We welcome your feedback because it helps us serve you better.